by Scott Mulkey, M-EDP | Apr 21, 2026 | cXm Pros Newsletter
CCM and CXM Are Redefining What Counts as Data CCM and CXM Are Redefining What Counts as Data In a recent cXm Professionals LinkedIn poll, we asked: What is the biggest CXM challenge right now? The top response wasn’t tools, channels, or even...
by Scott Mulkey, M-EDP | Apr 21, 2026 | Article
Article CCM and CXM Are Redefining What Counts as Data Scott Mulkey, M-EDP • April 21, 2026 • 3 min read CCM and CXM Are Redefining What Counts as Data In a recent cXm Professionals LinkedIn poll, we asked: What is the biggest CXM challenge right now? The top response...
by Scott Mulkey, M-EDP | Mar 19, 2026 | cXm Pros Newsletter
CCM Acquisitions Confirm Shift Toward Orchestrated Customer Communication Experiences CCM Acquisitions Confirm Shift Toward Orchestrated Customer Communication Experiences Over the past two years, the Customer Communications Management (CCM) market...
by Scott Mulkey, M-EDP | Mar 19, 2026 | Article
Article CCM Acquisitions Confirm Shift Toward Orchestrated Customer Communication Experiences Cecilia Mas, EDP • March 19, 2026 • 3 min read Over the past two years, the Customer Communications Management (CCM) market has seen a steady wave of acquisitions. While...
by Scott Mulkey, M-EDP | Feb 11, 2026 | cXm Pros Newsletter
A Strong Start to the 2026 Educational Series A Strong Start to the 2026 Educational Series We kicked off the 2026 Educational Series with an engaging and thought-provoking session, “From CCM to CXM: Navigating the Next Era of Customer Communications,” presented by...
