by Scott Mulkey, M-EDP | Apr 21, 2026 | cXm Pros Newsletter
CCM and CXM Are Redefining What Counts as Data In a recent cXm Professionals LinkedIn poll, we asked: What is the biggest CXM challenge right now? The top response wasn’t tools, channels, or even customer expectations. It was process and data...
by Scott Mulkey, M-EDP | Mar 19, 2026 | cXm Pros Newsletter
CCM Acquisitions Confirm Shift Toward Orchestrated Customer Communication Experiences Over the past two years, the Customer Communications Management (CCM) market has seen a steady wave of acquisitions. While these moves may appear varied on the...
by Scott Mulkey, M-EDP | Feb 11, 2026 | cXm Pros Newsletter
A Strong Start to the 2026 Educational Series We kicked off the 2026 Educational Series with an engaging and thought-provoking session, “From CCM to CXM: Navigating the Next Era of Customer Communications,” presented by Mia Papanicolaou and Elizabeth Stephen. ...
by Scott Mulkey, M-EDP | Jan 13, 2026 | cXm Pros Newsletter
Happy New Year from cXm Professionals Association! As we welcome 2026, we’re excited to kick off a new year of knowledge sharing, collaboration, and professional growth within the customer communications industry. We’ve already announced our first educational event in...
by Scott Mulkey, M-EDP | Nov 26, 2025 | cXm Pros Newsletter
A Season of Thanks for Our CCM/CXM Community! As November comes to a close, and we prepare to celebrate Thanksgiving in the US with family and friends, we want to sincerely thank our incredible cXm Professionals community. Your ongoing support and dedication...
