by Scott Mulkey, M-EDP | Jun 18, 2026 | cXm Pros Newsletter
Can You Clearly Define Your Customer Communications Environment? Most organizations can describe the individual technologies they use to create and deliver customer communications. They can identify their composition tools, customer portal technology, email platform,...
by Scott Mulkey, M-EDP | May 19, 2026 | cXm Pros Newsletter
The customer communications industry is coming back together. cXm Professionals Association (CXMPA) is proud to announce its growing participation at the 2026 PRINTING United Expo, helping to bring renewed focus to the professionals, technologies, and conversations...
by Scott Mulkey, M-EDP | May 19, 2026 | Press Releases
FOR IMMEDIATE RELEASE CXMPA Brings Customer Communications Center Stage at PRINTING United Expo 2026 Association returns to North America’s largest print event with a full day of focused education on September 24 and opens nominations for the 2026 Industry...
by Scott Mulkey, M-EDP | Apr 21, 2026 | cXm Pros Newsletter
CCM and CXM Are Redefining What Counts as Data In a recent cXm Professionals LinkedIn poll, we asked: What is the biggest CXM challenge right now? The top response wasn’t tools, channels, or even customer expectations. It was process and data...
by Scott Mulkey, M-EDP | Mar 19, 2026 | cXm Pros Newsletter
CCM Acquisitions Confirm Shift Toward Orchestrated Customer Communication Experiences Over the past two years, the Customer Communications Management (CCM) market has seen a steady wave of acquisitions. While these moves may appear varied on the...
