Virtual Events
cXm Professionals Industry Professionals Social Hour

Industry Professionals Networking

Date/Time: Tuesday, September 8th, 2026 at 5 PM Eastern

Host: Jonathan Malone-McGrew, EDP

  • No PowerPoint. No Panels. Just People.
  • Come for the Connections, Stay for the Conversation.
  • Unplugged. Unforgettable.
  • Professionals Helping Professionals.

Social Hour Prompt: 👉 Upvote the prompt you want us to start with.

Event Registration

Beyond Storage: Modern Archive & Digital Distribution

2026 Educational Series [ VIRTUAL EVENT ] Monday, August 24 at 3 PM Eastern

Date/Time: Monday, August 24, 2026, at 3 – 4 PM Eastern

Presented by: 

Mary Ann Rowan, Pat McGrew, M-EDP, & Hansen Daniel Durie

 

Presented and Sponsored by:

Solimar Systems Logo

 

Join Solimar Systems for a practical exploration of modern archive and digital distribution. The session will begin with the foundations of document capture, indexing, security, search, retrieval, and retention, then examine how archived communications can support digital presentment, customer service, document recreation, reporting, and connected business workflows.
Register Now

Customer Communications Center Stage at PRINTING United Expo 2026

Printing United Expo

September 23–24, 2026

PRINTING United Expo • Las Vegas

cXm Professionals Association returns to the PRINTING United Expo with a full day of educational programming on customer communications, connecting industry organizations and professionals, and recognizing 2026 Industry Award recipients.

What to Expect:
  • CXMPA Educational Day
  • Customer Communications Exhibitors
  • Industry Awards Recognition
  • Enterprise Print & Digital Communications Discussions
  • Networking with Industry Leaders & Technology Providers
Learn More About CXMPA at PRINTING United

The AI Elephant in the Room: How AI Slop is Destroying Your Bottom Line - One Bite at a Time

2026 Educational Series, Virtual Event, Thursday, June 25, 2026 at 12 PM Eastern

Date/Time: Wednesday, July 22, 2026, at 12 – 1 PM Eastern

Presented by: Joanne Gore

Joanne Gore Print Industry Advocate & Strategist joanne gore communications

Presented and Sponsored by:

Joanne Gore Communications Logo

This session is a practical guide to spotting, avoiding, and controlling AI slop before it damages pipeline and profit.
Past Event

Print & Mail Workflows for Workcell Optimization, Tracking & Reporting

2026 Educational Series, Virtual Event, Thursday, June 25, 2026 at 12 PM Eastern

Date/Time: Thursday, June 25, 2026, at 12 – 1 PM Eastern

Presented by: Buddy Perry & Joe Eremita

Buddy Perry & Joe Eremita

Presented and Sponsored by:

BlueCrest

This session will explore strategies for designing and managing print and mail workflows using workcell-based production models that emphasize operational efficiency, automation, tracking, and workflow control.
Past Event

Translate Smarter, Not Harder: Delivering Multilingual Documents Without Rebuilding Them

2026 Educational Series, Virtual Event, Wednesday, May 20, 2026 at 12 PM Eastern

Date/Time: Wednesday, May 20, 2026, at 12 – 1 PM Eastern

Presented by: Yonel Enriquez

Yonel Enriquez Lead Product Manager Crawford Technologies

Presented and Sponsored by:

Crawford Technologies

In this session, we’ll explore:
    • Why rebuilding for multilingual delivery creates risk and delay
    • Translating documents post-composition, no workflow changes
    • Scaling multilingual delivery with format fidelity
    • Reducing cost and accelerating turnaround
Past Event

Font Reality Check: What Printing Organizations Must Do Now to Reduce Licensing Risk

2026 Educational Series, Virtual Event, Wednesday, May 6, 2026 at 12 PM Eastern

Date/Time: Wednesday, May 6, 2026, at 12 – 1 PM Eastern

Presented by: Pat McGrew, M-EDP

Pat McGrew, M-EDP Consultant, Speaker, & Technology Evangelist McGrewGroup Inc

Presented and Sponsored by:

McGrewGroup 

In this session, we’ll explore:
  • Why font licensing is now a real operational risk
  • Where printers are most vulnerable today
  • What to do now to reduce exposure without slowing production
Past Event

Communications Retrieval in the AI Era

2026 Educational Series, Virtual Event, Thursday, April 23, 2026 at 1 PM Eastern

Date/Time: Thursday, April 23, 2026 at 1 – 1:30 PM Eastern

Presented by: Scott Draeger, M-EDP

Scott Draeger, M-EDP SVP Product Marketing & Industry Solutions Smart Communications

In this session, we’ll explore:
  • How AI-driven experiences are changing archive access patterns
  • How the shift from storage-centric to retrieval-centric thinking is unfolding
  • What these changes may mean for archive cost models and contracts 
  • Early considerations for adapting archive and retrieval strategies   

 

Past Event

Modernizing the Data Layer: Designing a Loosely Integrated Architecture for Growth

2026 Educational Series Virtual Event March 25, 2026 at Noon Eastern

Date/Time: Wednesday, March 25th at 12 – 1 PM Eastern

Presented by: Jeff DeVoyd

Jeff DeVoyd, Enterprise Architect

 

Past Event

Turn Document Accessibility into a Competitive CX Advantage

Virtual Event, 2026 Educational Series

Date/Time: Wednesday, March 4th at 12 – 1 PM Eastern

Speaker:

Ligia Mora Sr. Product Manager - Accessibility Center of Excellence

Presented and Sponsored by:

 

Past Event

Data-First Customer Communication Systems for CX & AI

Virtual Event, 2026 Educational Series

Date/Time: Wednesday, February 18th at 12 – 1 PM Eastern

Presented by: ScottMulkey, M-EDP

Scott Mulkey, M-EDP Customer Communications Consultant Quantre Solutions

 

Past Event

From CCM to CXM: Navigating the Next Era of Customer Communications

Virtual Event, 2026 Educational Series

Date/Time: Wednesday, January 28th at 12 – 1 PM Eastern

Presented by: Mia Papanicolaou and Elizabeth Stephen

Mia Papanicolaou and Elizabeth Stephen

 

Past Event

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