Register • 2026 Educational Series • Wednesday, October 28, 2026, 12 – 1 PM Eastern
Beyond the AI Hype: Practical AI for Customer Communications
Where is AI delivering practical value today, and where could it take customer communications next? Join cXm Professionals and G. N. Shah, CEO of Innovatix Technology Partners, for a practical look at AI and its growing role across the customer communications ecosystem.
We’ll begin with examples from Innovatix solutions 10xReach and OpenParser AI to explore how AI is being applied to real-world business and information workflows. From there, we’ll continue the conversation with Shah in an interview-style discussion exploring Agentic AI, emerging technologies, and where autonomous and AI-assisted workflows may fit within the customer communications ecosystem, followed by audience Q&A.
Sponsored by:
In this session, we’ll explore:
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- How AI is being applied to real-world customer communications and business workflows
- Practical examples of AI in action through Innovatix solutions 10xReach and OpenParser AI
- Where AI, agentic technologies, and emerging capabilities could take customer communications next
By participating in this virtual event, you acknowledge that the event may be recorded. Recordings, transcripts, and related materials may be used by cXm Professionals for educational, promotional, and archival purposes without additional notice or compensation.