cXm Professionals Industry AwardsThe cXm

Professionals Industry Awards recognize organizations, technologies, solutions, and industry leaders advancing the customer communications ecosystem through innovation, modernization, operational excellence, and measurable business impact.

The awards highlight practical achievements across customer communications management, customer experience, workflow transformation, print and digital delivery, accessibility, and omnichannel engagement. Award recipients demonstrate how technology, strategy, and operational execution are being applied to improve customer communications experiences and help shape the future of the industry.

Solution of the Year
Winner:  BlueCrest & Renkim – Transforming Production Efficiency with Roll Printing
Honorable Mention:  Solimar Systems, Compu-Mail & Hansen360 – Going 6×9: The Intelligent & AI Way

Technology of the Year
Winner:  Crawford Technologies – IntelliMerge PRO
Honorable Mention: BlueCrest – Strata Output Manager

2024

Application of the Year
Winner:  OSG & InfoSlips – Transforming Explanation of Benefits (EOBs) to Patient-Centric Experiences
Honorable Mention:  RRD – Business Communication Intelligence
Honorable Mention:  Solimar Systems, Inc. – Secure and Streamlined Printing of National Exam Books with JDF Job Tickets and Intelligent Workflow Automation

Technology of the Year
Winner:  Crawford Technologies – AccessibilityNow® Translate
Honorable Mention:  Quadient – Inspire iForms
Honorable Mention:  Papyrus Software – Papyrus PDF/UA for Accessibility

Xplorer of the Year Award Winner
Jennifer Smith

Communication Design Competition Winners
Olivia Cooper, Hailey Jones, Malia McCaig, Amelia Petroff & Ella Williamson
California Polytechnic State University

2023

Application of the Year
Winner:  Mayo Clinic & Solimar Systems, Inc. – Dynamically Created Personalized Patient Booklets
Honorable Mention:  Papyrus Software – Papyrus DocuFlow

Technology of the Year
Winner:  Crawford Technologies – SmartSetup
Honorable Mention:  Messagepoint – MARCIE (Messagepoint Advanced Rationalization and Content Intelligence Engine)
Honorable Mention:  Smart Communications – SmartIQ^TM

Xplorer of the Year Award Winner
Cheryl Simerson, EDP

Dr. Keith Davidson Lifetime Achievement Award Winner
Scott Baker, EDP (awarded posthumously)
Roger P. Gimbel, EDP

Communication Design Competition Winners
Keilana Calder, Miriam Gabai, Umika Kuroda & Charlotte Smith
California Polytechnic State University

2022

Application of the Year
Winner:  MetLife – Customer Engagement (CE) Portal
Honorable Mention:  State of Tennessee & Crawford Technologies – Print Site Consolidation and Hyperautomation Workflow
Honorable Mention:  State of Washington DES Print & Mail Services & Solimar Systems – ReadyPDF® Prepress Server™

Technology of the Year
Winner:  Smart Communications – The Conversation Cloud™
Honorable Mention:  Crawford Technologies – AccessibilityNow® Validator
Honorable Mention:  Papyrus Software – Papyrus Business Designer

Dr. Keith Davidson Lifetime Achievement Award Winners
Dr. Jacob Aizikowitz
Buck Crowley
Scott Draeger, M-EDP
Mark Ferrara

2021

Application of the Year
Winner:  Massachusetts Commission for the Blind & Pink Elephant Productions – The Quest for Independence
Honorable Mention: CSG – CSG Experiences Practice
Honorable Mention:  Quadient – InspireXpress

Technology of the Year
Winner:  OpenText – OpenText Exstream for Salesforce
Honorable Mention:  Crawford Technologies – PRO DocNow
Honorable Mention:  Racami – Pay+

Lifetime Achievement Award Winner
Amy Saraco

2020
Application of the Year
Winner:  NEPS, Inc., A Taylor Company – Empowering Customers with Simplified Self-Service Solutions
Honorable Mention: BlueRush – IndiVideo
Honorable Mention: Content Critical Solutions & Crawford Technologies – PRO Conductor

Technology of the Year
Winner:  Crawford Technologies – Go Mobile
Honorable Mention:  CommonLook – CommonLook PDF
Honorable Mention:  Compart – DocBridge Impress

Communication Design Competition Winners
Izzy Kelly, Whitney Knorp, Kaylah Kramer & Lauren Wenstad
California Polytechnic State University

2019
Application of the Year
Winner: RRD – Hosted Customer Communications Management On-Demand Service
Honorable Mention: Legal & General America and Eclipse Corporation
Honorable Mention: Santander Corporate Banking and Quadient

Technology of the Year
Winner:  Quadient – Omnichannel Coordination
Honorable Mention:  DirectMail2.0 – DirectMail2.0
Honorable Mention:  TEC Mailing Solutions – Web Services API

Communication Design Competition Winners
Mika Arie, Yenna Chen Chen & Michaela Kwan
California Polytechnic State University

2018
Application of the Year
Winner: Crawford Technologies & Unum – Ensuring Efficiency and Document Integrity
Honorable Mention: Broadridge Customer Communications & Compart NA – Rapid Onboarding
Honorable Mention: Ricoh USA, Inc. & Volusia County Schools – WebCRD with QDirect delivered by Ricoh

Technology of the Year
Winner:  Crawford Technologies – Auto Tagger for Accessibility
Honorable Mention:  Indellient – BlueRelay
Honorable Mention:  Racami – Alchem-e CCM Platform
Honorable Mention:  Solimar Systems – SOLitrack 2.0

Xplorer of the Year Award Winner
Scott Draeger, M-EDP

Brian Platte Lifetime Achievement Award Winners
Robert C. Gullikson
Basit Hamid

Communication Design Competition Winners
Katherine Chen, Sarah Hughes & Jocelyn Tam
California Polytechnic State University

2017
Application of the Year
Winner: BMO Bank of Montreal & GMC Software – The CX Ecosystem and Digital Transformation
Honorable Mention: Gore Mutual – uBiz
Honorable Mention: Health First & Ricoh USA, Inc. – RICOH ProcessDirector

Technology of the Year
Winner:  Pitney Bowes – Clarity Solutions
Honorable Mention:  Elixir Technologies – Tango+
Honorable Mention:  Xerox Corporation – Xerox Direct to Object Inkjet Printer

Brian Platte Lifetime Achievement Award Winners
Kemal Carr
Harald Grumser

Communication Design Competition Winners
Katy Barker, Sharmaine Cantero, Bethel Ihdego, Mahum Suleman & Abeytha Thuraisingam
Ryerson University

2016
Application of the Year
Winner:  Incepture Print Solutions
Honorable Mention:  Apex Revenue Technologies
Honorable Mention:  Mutual of Omaha

Technology of the Year
Winner:  Crawford Technologies
Honorable Mention:  Crawford Technologies
Honorable Mention:  GMC Software

Xplorer of the Year Award Winner
Mark Miller, EDP

Brian Platte Lifetime Achievement Award Winner
Pat McGrew, M-EDP, CMP

2015
Application of the Year
Co-Winner:  City of Glendale
Co-Winner:  Crawford Technologies
Honorable Mention:  Blue Toad, Inc.
Honorable Mention:  Canon Solutions America

Technology of the Year
Winner:  GMC Software Technology – Inspire Dynamic Communications
Honorable Mention:  AccuZIP, Inc. – LIVINGMAIL 
Honorable Mention:  Ultimate TechnoGraphics, Inc. – Ultimate Bindery 

Xplorer of the Year Award Winner
Roberta McKee-Jackson, EDP

Brian Platte Lifetime Achievement Award Winners
Dr. Malcolm Keif
Denise Miano, EDP

2014
Application of the Year
Winner:  Cathedral Corporation
Honorable Mention:  Canon Solutions America, Inc.
Honorable Mention:  CCS Print/Ricoh America Corporation

Technology of the Year
Winner:  Crawford Technologies
Honorable Mention:  Canon Solutions America, Inc.
Honorable Mention:  Hewlett-Packard

Xplorer of the Year Award Winner
acadami

Brian Platte Lifetime Achievement Award Winners
Mal Baboyian
Harry Lewis

2013
Application of the Year
Co-Winner:  APEX Information Technologies
Co-Winner:  GMC Software Technology
Co-Winner:  Metlife Iberia
Honorable Mention:  BlueID
Honorable Mention:  EcoEnvelopes
Honorable Mention:  Sprint

Technology of the Year
Winner:  NEPS, LLC
Honorable Mention:  Crawford Technologies, Inc.
Honorable Mention:  GMC Software Technology

Xplorer of the Year Award Winners
Mark Bonacorso (awarded posthumously)
Cindy Johnson, M-EDP (awarded posthumously)

Brian Platte Lifetime Achievement Award Winner
Dr. René Müller