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September 2026 Community Update | cXm Professionals Newsletter
September is shaping up to be an exciting month for the cXm Professionals community. In this month’s featured article, we explore what happens when someone challenges an accepted practice and asks whether there is a better way. This theme is especially fitting as...
The Next Industry Best Practice May Start Inside Your Organization
Scott Mulkey, M-EDP • September 13, 2026 • 8 min readIndustries move forward because someone is willing to ask a question that can be surprisingly difficult to ask. What if there is a better way? Every industry develops established ways of working. Processes...
August 2026 Community Update | cXm Professionals Newsletter
Welcome to the August issue of the cXm Professionals Association Newsletter. September is quickly approaching, and much of this month has been focused on what we will be bringing to the industry at PRINTING United Expo in Las Vegas. Our moderators, panelists,...
What Business Does Your Client Think You’re In?
Scott Mulkey, M-EDP • August 21, 2026 • 7 min readWhat Business Does Your Client Think You're In? A service provider may describe an account very simply. “We print and mail their statements.” The client may describe the same relationship very differently. “They...
July 2026 Community Update | cXm Professionals Newsletter
Welcome to the July issue of the cXm Professionals Association Newsletter. This month marks another exciting step forward as we continue expanding the educational resources, professional community, and programs supporting customer communications professionals. Over...
Customer Communications are Evolving. The Fundamentals Are Not.
Scott Mulkey, M-EDP • July 15, 2026 • 4 min readAt Quantre Solutions, conversations about AI, emerging channels, and engagement technologies have become routine across our consulting engagements. Organizations are evaluating how these capabilities fit within their...
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