CXM Community
cXm Pros Newsletters & Articles
Latest Industry Newsletters & Articles
A Season of Thanks for Our CCM/CXM Community
A Season of Thanks for Our CCM/CXM Community! As November comes to a close, and we prepare to celebrate Thanksgiving in the US with family and friends, we want to sincerely thank our incredible cXm Professionals community. Your ongoing support and dedication...
The Customer Communications Industry Is Thriving at PRINTING United!
The Customer Communications Industry Is Thriving at PRINTING United! In a year of change and transformation for our trade association, there were many unknowns heading into this year’s expo — but the results exceeded every expectation. PRINTING United reminded...
A Connected Community cXm Professionals Social Hour
In September, we launched our very first cXm Pros Social Hour, hosted by Jonathan Malone-McGrew, EDP. The session brought to life what makes cXm Professionals unique: a space where our professional community comes together to connect, exchange ideas, and shape what’s...
A Community Reintroduced: Reflections on the cXm Professionals Virtual Launch
On August 20th, we held our very first event as the cXm Professionals Association (CXMPA). This milestone wasn’t simply about unveiling a new name—it was about reaffirming our commitment to the industry’s evolution and to the professionals who make it thrive. Our...
Introducing the cXm Professionals Association!
We are proud to introduce the launch of our new association, cXm Professionals, an industry community of customer communication experts, solution partners, and experience-minded thought leaders. It’s you, our members—industry professionals from enterprise...
Xplor Community Update June 11, 2025
Xplor Community, Though the Xplor headquarters office closed, our community continues to offer industry professionals opportunities to learn, grow, and advance. The EDP Commission has continued to meet monthly to serve our peers seeking an EDA, EDP, and M-EDP through...
Xplor Q&A: Annual Communication Design Competition
Xplor International’s University Communication Design Competition has completed its first stage, which included participants from California Polytechnic State University and the Rochester Institute of Technology. As stated in Xplor’s recent press release, the contest...
Strategies for Enhancing Customer Communication and Experience Management with AI and RPA
In 2023, I attended Xplor's CCM Summit, where I shared insights on how Artificial Intelligence (AI) and Robotic Process Automation (RPA) are being used in Customer Communications Management (CCM) and Customer Experience Management (CXM). My presentation, "AI and RPA...
Xplor President talks to Crawford Technologies President, Ernie Crawford
Interviewed by Skip Henk, EDP, President and CEO of Xplor International I have had the pleasure of watching Crawford Technologies over the years becoming a leading provider of customer communications solutions. Their latest solution, SmartSetup, was recognized at the...










