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October 2026 Community Update | cXm Professionals Newsletter
We came home from PRINTING United with new connections, thoughtful conversations, and a strong reminder of how much our industry has to learn from one another. On September 24, cXm Professionals Association brought together practitioners, technology providers, service...
As Customer Communications Go Digital, What Happens to Print?
Scott Mulkey, M-EDP • October 15, 2026 • 5 min readAn MHC and BlueCrest discussion examines how print and digital communications are converging, why transactional and marketing mail still matter, and what these changes mean for print and mail service providers....
September 2026 Community Update | cXm Professionals Newsletter
September is shaping up to be an exciting month for the cXm Professionals community. In this month’s featured article, we explore what happens when someone challenges an accepted practice and asks whether there is a better way. This theme is especially fitting as...
The Next Industry Best Practice May Start Inside Your Organization
Scott Mulkey, M-EDP • September 13, 2026 • 8 min readIndustries move forward because someone is willing to ask a question that can be surprisingly difficult to ask. What if there is a better way? Every industry develops established ways of working. Processes...
August 2026 Community Update | cXm Professionals Newsletter
Welcome to the August issue of the cXm Professionals Association Newsletter. September is quickly approaching, and much of this month has been focused on what we will be bringing to the industry at PRINTING United Expo in Las Vegas. Our moderators, panelists,...
What Business Does Your Client Think You’re In?
Scott Mulkey, M-EDP • August 21, 2026 • 7 min readWhat Business Does Your Client Think You're In? A service provider may describe an account very simply. “We print and mail their statements.” The client may describe the same relationship very differently. “They...
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