by Scott Mulkey, M-EDP | Jul 15, 2026 | Article
Article Customer Communications are Evolving. The Fundamentals Are Not. Scott Mulkey, M-EDP • July 15, 2026 • 4 min read At Quantre Solutions, conversations about AI, emerging channels, and engagement technologies have become routine across our consulting engagements....
by Scott Mulkey, M-EDP | Jun 18, 2026 | Article
Article Can You Clearly Define Your Customer Communications Environment? Scott Mulkey, M-EDP • June 18, 2026 • 4 min read Most organizations can describe the individual technologies they use to create and deliver customer communications. They can identify their...
by Scott Mulkey, M-EDP | Apr 21, 2026 | Article
Article CCM and CXM Are Redefining What Counts as Data Scott Mulkey, M-EDP • April 21, 2026 • 3 min read CCM and CXM Are Redefining What Counts as Data In a recent cXm Professionals LinkedIn poll, we asked: What is the biggest CXM challenge right now? The top response...
by Scott Mulkey, M-EDP | Mar 19, 2026 | Article
Article CCM Acquisitions Confirm Shift Toward Orchestrated Customer Communication Experiences Cecilia Mas, EDP • March 19, 2026 • 3 min read Over the past two years, the Customer Communications Management (CCM) market has seen a steady wave of acquisitions. While...
