A COMMUNITY FOR CCM & CXM LEADERS
Commission Expands Professional Certification Program October NewsletterCertification Press Release2026 Educational Series
The Changing CCM Workforce:
Why Knowledge and Experience Matter
Advancing the customer communications industry
Serving Professionals and Providers
cXm Professionals Association (CXMPA), a not-for-profit industry association of customer communication experts, solution partners, and experience-minded thought leaders. It’s you, our members—industry professionals from enterprise organizations, technology partners, and service providers — who are the heart of this community, dedicated to advancing the fields of Customer Communications Management (CCM) and Communications Experience Management (CXM).
Date/Time: Tuesday, November 10, 2026 at 5 PM Eastern
Host: Jonathan Malone-McGrew, EDP
- No PowerPoint. No Panels. Just People.
- Come for the Connections, Stay for the Conversation.
- Unplugged. Unforgettable.
- Professionals Helping Professionals.
Social Hour Prompt: 👉 Upvote the prompt you want us to start with.
The Changing CCM Workforce: Why Knowledge and Experience Matter
Date/Time: Thursday, November 19, 2026, at 12 – 1 PM Eastern
Presented by: Betsy Keplinger, M-EDP
- Preserve Critical Knowledge: Capture and transfer institutional expertise.
- Navigate Changing Roles: Explore how AI and modernization reshape CCM work.
- Recognize Experience: Understand the value of existing skills and expertise.
- Build Future-Ready Skills: Identify capabilities needed for evolving CCM roles
cXm Professionals Association Announces 2026 Industry Award Recipients for Customer Communications Innovation
ATLANTA, GA — September 8, 2026 — The cXm Professionals Association (CXMPA) today announced the recipients of its 2026 Industry Awards, recognizing technologies and real-world implementations that advance print, mail, and customer communications.
cXm PROFESSIONALS ASSOCIATION FOUNDING SPONSORS
Gold
Gold
Silver
Silver
Silver
Bronze
Bronze