FOR IMMEDIATE RELEASE

Expanded program recognizes professional expertise across Documents, Customer Communications, and Communications Experiences

ATLANTA, GA — September 24, 2026 — The cXm Professionals Association (CXMPA) Certification Commission today announced the expansion of its Professional Certification Program to recognize expertise across three complementary disciplines in the modern customer communications profession: Documents, Customer Communications, and Communications Experiences.

The expanded program builds on the established Electronic Document Professional (EDP) certification and introduces two additional professional certifications: Customer Communications Management Professional (CCMP) and Communications Experience Management Professional (CXMP).

Together, EDP, CCMP, and CXMP recognize that professional responsibilities have evolved and expanded as organizations move from managing documents to managing customer communications across print, digital, and emerging channels, and increasingly to managing the connected experiences those communications create.

The certifications represent complementary professional disciplines, not successive levels. Professionals may pursue one, two, or all three certifications based on their knowledge, experience, responsibilities, and career focus.

Three Professional Certifications

The Electronic Document Professional (EDP) certification recognizes professionals with broad knowledge and practical expertise across the document ecosystem. The certification covers the Communications Systems Development Lifecycle and the document production workflow, including document systems, composition, production, output management, print and digital delivery, archiving, and postal optimization.

The Customer Communications Management Professional (CCMP) certification recognizes professionals who manage customer communications across print, digital, and emerging channels. The certification covers communication strategy, content, governance, personalization, delivery, compliance, workflow, operations, and optimization across transactional, regulatory, marketing, sales, and service communications.

The Communications Experience Management Professional (CXMP) certification recognizes professionals responsible for designing, governing, delivering, measuring, and continuously improving communications experiences. The certification covers experience design, journey and interaction orchestration, personalization and decisioning, preference management, accessibility, customer feedback, analytics, and continuous optimization.

All three certifications are vendor-neutral and share a common professional competency framework centered on the Communications Systems Development Lifecycle and Workflow Journey Components. The expanded CXMPA Skills Matrix provides a common structure for professionals to demonstrate depth and breadth, while allowing certification evaluations to focus on the responsibilities, professional judgment, contributions, and outcomes relevant to each discipline.

CXMPA will introduce the expanded Professional Certification Program to students and industry professionals on September 24 during Building the Future Workforce: Career Paths in Print, Mail & Customer Communications, part of the association’s educational programming at PRINTING United Expo in Las Vegas.

Event At a Glance

The session begins at noon in Room N120 and is presented as part of CXMPA’s support for PRINTING United Student Day. The discussion will explore career paths across production, print, mail, customer communications, and communications experience disciplines, including how professionals can continue to develop and demonstrate expertise as their careers evolve.

About cXm Professionals Association (CXMPA)

The cXm Professionals Association (CXMPA) is a not-for-profit industry association advancing the customer communications profession and the disciplines of Customer Communications Management (CCM) and Communications Experience Management (CXM). CXMPA brings together enterprise professionals, service providers, technology partners, and industry leaders across the customer communications industry. Through industry education, professional certification programs, professional development, networking, collaboration, and recognition, CXMPA helps professionals and organizations strengthen the strategies, technologies, workflows, and practices used to create, manage, deliver, and improve customer communications across print, digital, and emerging channels. CXMPA carries forward the professional and educational legacy of Xplor International while expanding its focus for the evolving customer communications industry. Learn more at cxmpa.org.

Media Contact

Scott Mulkey

President & CEO, cXm Professionals Association

+1 404-998-8261

[email protected]

2440 Wisteria Dr #1188, Snellville, GA 30078

TOPICS: Customer communications, customer communications management, CCM, communications experience management, CXM, professional certification, professional development, career development, workforce development, customer communications careers, Electronic Document Professional, EDP, Customer Communications Management Professional, CCMP, Communications Experience Management Professional, CXMP, PRINTING United Expo, PRINTING United Student Day, CXMPA

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