CXM Community

Can You Clearly Define Your Customer Communications Environment? Most organizations can describe the individual technologies they use to create and deliver customer communications. They can identify their composition tools, customer portal technology, email platform,...

The customer communications industry is coming back together. cXm Professionals Association (CXMPA) is proud to announce its growing participation at the 2026 PRINTING United Expo, helping to bring renewed focus to the professionals, technologies, and conversations...

CCM and CXM Are Redefining What Counts as Data                   In a recent cXm Professionals LinkedIn poll, we asked: What is the biggest CXM challenge right now?   The top response wasn’t tools, channels, or even customer expectations. It was process and data...

CCM Acquisitions Confirm Shift Toward Orchestrated Customer Communication Experiences                   Over the past two years, the Customer Communications Management (CCM) market has seen a steady wave of acquisitions. While these moves may appear varied on the...