CXM Community

Happy New Year from cXm Professionals Association! As we welcome 2026, we’re excited to kick off a new year of knowledge sharing, collaboration, and professional growth within the customer communications industry. We’ve already announced our first educational event in...

A Season of Thanks for Our CCM/CXM Community!    As November comes to a close, and we prepare to celebrate Thanksgiving in the US with family and friends, we want to sincerely thank our incredible cXm Professionals community. Your ongoing support and dedication...

The Customer Communications Industry Is Thriving at PRINTING United!    In a year of change and transformation for our trade association, there were many unknowns heading into this year’s expo — but the results exceeded every expectation.    PRINTING United reminded...

In September, we launched our very first cXm Pros Social Hour, hosted by Jonathan Malone-McGrew, EDP. The session brought to life what makes cXm Professionals unique: a space where our professional community comes together to connect, exchange ideas, and shape what’s...

On August 20th, we held our very first event as the cXm Professionals Association (CXMPA). This milestone wasn’t simply about unveiling a new name—it was about reaffirming our commitment to the industry’s evolution and to the professionals who make it thrive. Our...

We are proud to introduce the launch of our new association, cXm Professionals, an industry community of customer communication experts, solution partners, and experience-minded thought leaders. It’s you, our members—industry professionals from enterprise...