CXM Community

CCM and CXM Are Redefining What Counts as Data                   In a recent cXm Professionals LinkedIn poll, we asked: What is the biggest CXM challenge right now?   The top response wasn’t tools, channels, or even customer expectations. It was process and data...

CCM Acquisitions Confirm Shift Toward Orchestrated Customer Communication Experiences                   Over the past two years, the Customer Communications Management (CCM) market has seen a steady wave of acquisitions. While these moves may appear varied on the...

A Strong Start to the 2026 Educational Series    We kicked off the 2026 Educational Series with an engaging and thought-provoking session, “From CCM to CXM: Navigating the Next Era of Customer Communications,” presented by Mia Papanicolaou and Elizabeth Stephen.   ...

Happy New Year from cXm Professionals Association! As we welcome 2026, we’re excited to kick off a new year of knowledge sharing, collaboration, and professional growth within the customer communications industry. We’ve already announced our first educational event in...

A Season of Thanks for Our CCM/CXM Community!    As November comes to a close, and we prepare to celebrate Thanksgiving in the US with family and friends, we want to sincerely thank our incredible cXm Professionals community. Your ongoing support and dedication...

The Customer Communications Industry Is Thriving at PRINTING United!    In a year of change and transformation for our trade association, there were many unknowns heading into this year’s expo — but the results exceeded every expectation.    PRINTING United reminded...