CXM Community

Welcome to the July issue of the cXm Professionals Association Newsletter. This month marks another exciting step forward as we continue expanding the educational resources, professional community, and programs supporting customer communications professionals. Over...

Can You Clearly Define Your Customer Communications Environment? Most organizations can describe the individual technologies they use to create and deliver customer communications. They can identify their composition tools, customer portal technology, email platform,...

The customer communications industry is coming back together. cXm Professionals Association (CXMPA) is proud to announce its growing participation at the 2026 PRINTING United Expo, helping to bring renewed focus to the professionals, technologies, and conversations...

CCM and CXM Are Redefining What Counts as Data                   In a recent cXm Professionals LinkedIn poll, we asked: What is the biggest CXM challenge right now?   The top response wasn’t tools, channels, or even customer expectations. It was process and data...