CXM Community

Can You Clearly Define Your Customer Communications Environment? Most organizations can describe the individual technologies they use to create and deliver customer communications. They can identify their composition tools, customer portal technology, email platform,...

The customer communications industry is coming back together. cXm Professionals Association (CXMPA) is proud to announce its growing participation at the 2026 PRINTING United Expo, helping to bring renewed focus to the professionals, technologies, and conversations...

CCM and CXM Are Redefining What Counts as Data                   In a recent cXm Professionals LinkedIn poll, we asked: What is the biggest CXM challenge right now?   The top response wasn’t tools, channels, or even customer expectations. It was process and data...

CCM Acquisitions Confirm Shift Toward Orchestrated Customer Communication Experiences                   Over the past two years, the Customer Communications Management (CCM) market has seen a steady wave of acquisitions. While these moves may appear varied on the...

A Strong Start to the 2026 Educational Series    We kicked off the 2026 Educational Series with an engaging and thought-provoking session, “From CCM to CXM: Navigating the Next Era of Customer Communications,” presented by Mia Papanicolaou and Elizabeth Stephen.   ...

Happy New Year from cXm Professionals Association! As we welcome 2026, we’re excited to kick off a new year of knowledge sharing, collaboration, and professional growth within the customer communications industry. We’ve already announced our first educational event in...