Virtual Events

cXm Professionals Industry Professionals Social Hour

Industry Professionals Networking

Date/Time: Tuesday, October 13th, 2026 at 5 PM Eastern

No PowerPoint. No Panels. Just People.
Come for the Connections, Stay for the Conversation.
Unplugged. Unforgettable.
Professionals Helping Professionals.

Social Hour Prompt: What did you see or hear at PRINTING United that surprised you, challenged your thinking, or has kept the conversation going since the show?

Event Registration

After PRINTING United: What We Saw, Heard & Learned

2026 Educational Series, Virtual Event, Wednesday, October 21, 2026 at 12 PM Eastern

Date/Time: Wednesday, October 21, 2026, at 12 – 1 PM Eastern

Presented by: Pat McGrew, M-EDP

Presented and Sponsored by:

In this session, we’ll explore:

What caught Pat’s attention across the PRINTING United show floor
What’s new and noteworthy in print technology, production, and workflow
Trends and conversations shaping the future of print, mail, and customer communications

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Beyond the AI Hype: Practical AI for Customer Communications

2026 Educational Series, Virtual Event, Wednesday, October 28, 2026 at 12 PM Eastern

Date/Time: Wednesday, October 28, 2026, at 12 – 1 PM Eastern

Presented by: G. N. Shah

Presented and Sponsored by:

In this session, we’ll explore:

How AI is being applied to real-world customer communications and business workflows
Practical examples of AI in action through Innovatix solutions 10xReach and OpenParser AI
Where AI, agentic technologies, and emerging capabilities could take customer communications next

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Real-World Case Studies. Industry-Recognized Innovation.

Virtual Event

cXm Professionals recognizes this year’s Technology of the Year and Solution of the Year recipients. Hear directly from the organizations behind the recognized technologies and implementations.

Watch Showcases

Customer Communications Center Stage at PRINTING United Expo 2026

September 23–24, 2026

PRINTING United Expo • Las Vegas

cXm Professionals Association returns to the PRINTING United Expo with a full day of educational programming on customer communications, connecting industry organizations and professionals, and recognizing 2026 Industry Award recipients.

What to Expect:

CXMPA Educational Day
Customer Communications Exhibitors
Industry Awards Recognition
Enterprise Print & Digital Communications Discussions
Networking with Industry Leaders & Technology Providers

Past Event

Beyond Storage: Modern Archive & Digital Distribution

Date/Time: Monday, August 24, 2026, at 3 – 4 PM Eastern

Presented by:

Presented and Sponsored by:

Join Solimar Systems for a practical exploration of modern archive and digital distribution. The session will begin with the foundations of document capture, indexing, security, search, retrieval, and retention, then examine how archived communications can support digital presentment, customer service, document recreation, reporting, and connected business workflows.

Past Event

The AI Elephant in the Room: How AI Slop is Destroying Your Bottom Line - One Bite at a Time

2026 Educational Series, Virtual Event, Thursday, June 25, 2026 at 12 PM Eastern

Date/Time: Wednesday, July 22, 2026, at 12 – 1 PM Eastern

Presented by: Joanne Gore

Presented and Sponsored by:

This session is a practical guide to spotting, avoiding, and controlling AI slop before it damages pipeline and profit.

Past Event

Print & Mail Workflows for Workcell Optimization, Tracking & Reporting

Date/Time: Thursday, June 25, 2026, at 12 – 1 PM Eastern

Presented by: Buddy Perry & Joe Eremita

Presented and Sponsored by:

This session will explore strategies for designing and managing print and mail workflows using workcell-based production models that emphasize operational efficiency, automation, tracking, and workflow control.

Past Event

Translate Smarter, Not Harder: Delivering Multilingual Documents Without Rebuilding Them

2026 Educational Series, Virtual Event, Wednesday, May 20, 2026 at 12 PM Eastern

Date/Time: Wednesday, May 20, 2026, at 12 – 1 PM Eastern

Presented by: Yonel Enriquez

Presented and Sponsored by:

In this session, we’ll explore:

- Why rebuilding for multilingual delivery creates risk and delay
- Translating documents post-composition, no workflow changes
- Scaling multilingual delivery with format fidelity
- Reducing cost and accelerating turnaround

Past Event