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Latest Industry Newsletters & Articles

Strategies for Enhancing Customer Communication and Experience Management with AI and RPA

Dec 29, 2023 | Blog Frontpage

In 2023, I attended Xplor's CCM Summit, where I shared insights on how Artificial Intelligence (AI) and Robotic Process Automation (RPA) are being used in Customer Communications Management (CCM) and Customer Experience Management (CXM). My presentation, "AI and RPA...

Xplor President talks to Crawford Technologies President, Ernie Crawford

Dec 4, 2023 | Blog Frontpage, Skip's World

Interviewed by Skip Henk, EDP, President and CEO of Xplor International I have had the pleasure of watching Crawford Technologies over the years becoming a leading provider of customer communications solutions. Their latest solution, SmartSetup, was recognized at the...

An Interview with Roger P. Gimbel, EDP, President, Gimbel & Associates

Sep 25, 2023 | Blog Frontpage, Skip's World

By Skip Henk, President/CEO, Xplor International Roger Gimbel and I have known each other for almost 30 years. For the last 20, through Xplor as Gimbel & Associates is a staunch supporter of the association as a Platinum Elite Partner, Diamond Event sponsor,...

Overcoming Common Challenges in CCM

Aug 29, 2023 | Blog Frontpage, XPLOR

This blog originally posted by MacroSoft and can be found here Overcoming Common Challenges in CCM By Pavithra Joy In today’s business landscape, effective communication with customers is essential for success. As organizations strive to improve their customer...

What Do Messagepoint and AI Have In Common?

Jul 4, 2023 | Blog Frontpage, Skip's World

A discussion with Atif Khan, VP AI & Data Science at Messagepoint Interviewed by Skip Henk, EDP, President and CEO of Xplor International I recently read an article generated by ChatGPT on “The Future of CCM.” The article referenced various technologies and...

Gimbel & Associates Hosts Attendees from XPLOR22

Feb 27, 2023 | Blog Frontpage, Skip's World

Gimbel & Associates hosts what has become an ‘Annual Dinner‘ meeting in Delray Beach, Florida on Wednesday, February 22, 2023. The follow up meeting consisted of some Gimbel & Associates hosted attendees from the XPLOR22 Conference in Tampa that took place in...