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Latest Industry Newsletters & Articles
A Community Reintroduced: Reflections on the cXm Professionals Virtual Launch
On August 20th, we held our very first event as the cXm Professionals Association (CXMPA). This milestone wasn’t simply about unveiling a new name—it was about reaffirming our commitment to the industry’s evolution and to the professionals who make it thrive. Our...
Introducing the cXm Professionals Association!
We are proud to introduce the launch of our new association, cXm Professionals, an industry community of customer communication experts, solution partners, and experience-minded thought leaders. It’s you, our members—industry professionals from enterprise...
Xplor Community Update June 11, 2025
Xplor Community, Though the Xplor headquarters office closed, our community continues to offer industry professionals opportunities to learn, grow, and advance. The EDP Commission has continued to meet monthly to serve our peers seeking an EDA, EDP, and M-EDP through...
Xplor Q&A: Annual Communication Design Competition
Xplor International’s University Communication Design Competition has completed its first stage, which included participants from California Polytechnic State University and the Rochester Institute of Technology. As stated in Xplor’s recent press release, the contest...
Strategies for Enhancing Customer Communication and Experience Management with AI and RPA
In 2023, I attended Xplor's CCM Summit, where I shared insights on how Artificial Intelligence (AI) and Robotic Process Automation (RPA) are being used in Customer Communications Management (CCM) and Customer Experience Management (CXM). My presentation, "AI and RPA...
Xplor President talks to Crawford Technologies President, Ernie Crawford
Interviewed by Skip Henk, EDP, President and CEO of Xplor International I have had the pleasure of watching Crawford Technologies over the years becoming a leading provider of customer communications solutions. Their latest solution, SmartSetup, was recognized at the...
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