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Why should my company look at EDP Industry Certification?

Jan 31, 2017 | Blog Frontpage, Skip's World

An Interview with Scott Draeger, M-EDP, Architect of the EDP Challenge By: Skip Henk, EDP – CEO of Xplor International When I was asked to interview someone who has done something significant for the EDP Program that no one else has, I immediately thought of Scott...

OpenText Exstream, Digital Transformation and Customer Communications Management

Jan 17, 2017 | Blog Frontpage, XPLOR

An Interview with OpenText Exstream, Senior Manager of Product Strategy By: Skip Henk, EDP – CEO of Xplor International Last year Open Text Corp. acquired certain customer-communications management assets from HP Inc., an acquisition that certainly expanded and...

Harry’s Corner – 47-47-6 Unintended Consequences

Nov 21, 2016 | Blog Frontpage, XPLOR

Submitted by Harry Stephens, President/CEO of DATAMATX November 21, 2016 We held our annual INg meeting at Orlando in conjunction with this year’s Graph Expo in September. One of the speakers at our meeting was a labor attorney and among the many things he spoke to us...

The importance of the customer experience when it comes to your proof of delivery process

Oct 12, 2016 | Blog Frontpage, XPLOR

Submitted by Alexandra Truchot, Content Creation Specialist for Objectif Lune. October 12, 2016 Building your customer base involves a lot of money and effort. Once you’ve attracted new customers, it’s wise to do everything you can to keep them happy and committed...

Automating the steps in a standard purchasing process to improve customer experience

Sep 29, 2016 | Blog Frontpage, XPLOR

Submitted by Alexandra Truchot, Content Creation Specialist for Objectif Lune. September 29, 2016 Purchasing one of your products or services is only one of the steps in a more complex customer journey. By the time your customers get to the payment stage, they will...

Providing a more relevant customer experience

Aug 3, 2016 | Blog Frontpage, XPLOR

Submitted by Alexandra Truchot, Content Creation Specialist for Objectif Lune. August 3, 2016 Do you dream of flexibility when communicating with your customers? Do you want to offer a better customer experience? Are your organization’s systems too inflexible, keeping...