![2026 Educational Series<br />
[ VIRTUAL EVENT ]<br />
Monday, August 24 at 3 PM Eastern](https://cxmpa.org/wp-content/uploads/2026/07/20260824-Banner-Hero-beyond_Storage.png "20260824-Banner-Hero-beyond_Storage")
Register • 2026 Educational Series • Monday, August 24, 2026, 3 – 4 PM Eastern
Beyond Storage: Modern Archive
& Digital Distribution
Mary Ann Rowan
Chief Experience Officer
Solimar Systems
Pat McGrew, M-EDP
Consultant & Speaker
McGrewGroup Inc
Daniel Durie
Chief Technology Officer
OSG
Mary Ann Rowan
Chief Experience Officer
Mary Ann Rowan is the Chief Experience Officer for Solimar Systems. She is one of the founders and her team manages the company communications, the Solimar Advisory Council, their global channel partners and events. She is a regular speaker or panelist at conferences. Mary Ann promotes best practices and standards around PDF-centric workflows and optimizations for production document distribution to printers, presses, screen readers (PDF/UA), edelivery and archives. A key component to the Chemistry platform is the Solimar University Online (SUO) self-learning platform that contains public and private content to empower their worldwide users. Mary Ann thrives on cultivating enduring relationships and strategic endeavors.
Pat McGrew, M-EDP
Consultant & Speaker
Pat McGrew is dedicated to enhancing company performance. As the Managing Director of McGrewGroup, Inc. and for the non-profit Girls Who Print, Inc., she leverages over 30 years of expertise in roles such as software CEO, marketer, analyst, industry evangelist, and consultant. Her work spans writing, speaking, and consulting on business effectiveness, strategy, workflow, and product/service optimization for both data-driven and static marketing, regulated communication, packaging, label, and commercial print across offset, inkjet, and toner technologies.
A champion of best practices, Pat is a seasoned speaker and facilitator, author of eight business books, and editor of A Guide to the Electronic Document Body of Knowledge. She regularly contributes to industry content, hosts #PrintSampleTV, and co-hosts #ThePrintReport.
Daniel Durie
Chief Technology Officer
Daniel Durie is the Chief Technology Officer at OSG, with over 20 years of experience in the Customer Communications Management (CCM) industry. In his role as CTO, Daniel spearheads the development, architecture, and strategic cloud initiatives, with a particular focus on advancing customer-facing technologies.
He is responsible for shaping and executing OSG’s cloud strategy, ensuring the deployment of scalable and reliable infrastructure that directly enhances customer communication solutions. Daniel’s expertise lies in integrating innovative technologies and optimizing cloud solutions to deliver exceptional customer experiences and drive advancements in OSG’s product offerings.
Customer communications archives have traditionally been viewed as places to retain completed documents. Today, organizations need archives that can also help people find, access, present, distribute, and use those communications across customer service, operations, compliance, and digital experiences.
Join Solimar Systems for a practical exploration of modern archive and digital distribution. The session will begin with the foundations of document capture, indexing, security, search, retrieval, and retention, then examine how archived communications can support digital presentment, customer service, document recreation, reporting, and connected business workflows.
Whether you are maintaining a long-standing repository, evaluating new archive capabilities, or considering how retained communications can support broader digital experiences, this session will help you assess what your archive does today and what it could enable next.
Session Takeaways:
- Modern archive fundamentals
- Indexing, search, and secure retrieval
- Digital distribution and presentment
- Customer service and operational workflows
- Archive modernization opportunities
Presented and Sponsored by:
Disclaimers:
- This live educational session is free to attend.
- Access to the session recording and past events is a benefit of cXm Professionals membership.
- By participating in this virtual event, you acknowledge that the event may be recorded. Recordings, transcripts, and related materials may be used by cXm Professionals for educational, promotional, and archival purposes without additional notice or compensation.