We are proud to introduce the launch of our new association, cXm Professionals, an industry community of customer communication experts, solution partners, and experience-minded thought leaders. It’s you, our members—industry professionals from enterprise organizations, technology partners, and service providers —who are the heart of this community, dedicated to advancing the fields of Customer Communications Management (CCM) and Customer Experience Management (CXM). Our mission is to foster industry awareness, amplify the messaging from our members, promote knowledge-sharing opportunities, connect customers with solutions, and champion best practices that drive meaningful customer engagement.

Through collaboration, continuous learning, and certification programs, we are dedicated to advancing industry professionals, organizations, technology partners, and service provider organizations. We aim to inspire you to modernize strategies, future-proof communication management platforms, embrace digital transformation, and deliver customer-centric experiences across the channels of the customer’s choosing.

cXm Professionals Association (CXMPA), a not-for-profit association, proudly carries forward the spirit and legacy of Xplor International. This community has long championed industry awareness, knowledge sharing, and the modernization of customer communications. While we honor that foundation, CXMPA is expanding the mission to meet the needs of today’s digital community and customers.

Please join me in welcoming Joanne Gore and Felicia Macie, who will join me as Founding Board Members, with fiduciary responsibilities for association governance. Check out the Board of Directors information on the rebranded and relaunched website cxmpa.org.

The Xplor EDP Certification program remains a cornerstone of professional excellence, upholding its respected name and rigorous standards while embracing the industry’s evolution from CCM to CXM.

Join us, the CXM Professionals Association, as we take the lead in shaping the future of the customer communications industry!

Advancing CXM together,
Scott Mulkey, M-EDP
Founder & President

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