FOR IMMEDIATE RELEASE
CXMPA Brings Customer Communications Center Stage at PRINTING United Expo 2026
Association returns to North America’s largest print event with a full day of focused education on September 24 and opens nominations for the 2026 Industry Awards
ATLANTA, GA — May 19, 2026 — The cXm Professionals Association (CXMPA) celebrates the association’s return to PRINTING United Expo 2026 by putting customer communications management (CCM) on center stage at one of the print industry’s largest gatherings. CXMPA programming runs all day Thursday, September 24, 2026, at the Las Vegas Convention Center, where the Expo is expected to draw tens of thousands of print and mail professionals supported by more than 650 exhibitors.
CXMPA day combines focused educational sessions, industry networking, and the presentation of the 2026 CXMPA Industry Awards. Nominations open today and close June 30, 2026.
“Customer communications is no longer a back-office function. It’s where brand experience, regulatory compliance, and operational efficiency intersect. It deserves its own stage inside the biggest print event in North America. Our presence at PRINTING United Expo gives print and mail leaders a single day to learn, connect, and recognize the people redefining how enterprises communicate with their customers.”
— Scott Mulkey, President & CEO, CXMPA
What’s on the Agenda
CXMPA educational sessions are designed for print and mail organizations navigating the integration of transactional and direct marketing output into omnichannel customer experiences. Topics include:
- AI, automation, and emerging customer communications technologies
- Enterprise CCM platforms and solution services
- Workflow automation and operational efficiency for print and mail
- Postal optimization, mail integrity, and quality controls
- Document archiving, retrieval, digital delivery, and communications data services
- Revenue growth strategies for print service providers expanding into CCM
- Leadership, governance, and scalable operating models for CCM operations
2026 CXMPA Industry Awards
Nominations are now open through June 30, 2026 for two awards recognizing excellence across the customer communications industry. Winners will be announced and presented on-site at PRINTING United Expo 2026.
Solution of the Year — Honors an individual, company, or organization for outstanding achievement in the creative application of current technology or the unique implementation of existing document and communications systems.
Technology of the Year — Recognizes an individual, company, or organization that has developed an original concept, product, or program delivering a significant advancement in CCM capabilities.
Submit a nomination at cxmpa.org/Awards.
Event At a Glance
| What | CXMPA Programming at PRINTING United Expo 2026 |
| When | Thursday, September 24, 2026 |
| Where | Las Vegas Convention Center, Las Vegas, NV |
| Who Should Attend | Print and mail operators, CCM solution providers, enterprise communications leaders, postal optimization professionals, document services executives |
| Info & Registration | cxmpa.org/events |
For details on educational programming, sponsorship opportunities, exhibitor participation alongside other customer communications industry organizations, or award nominations, visit cxmpa.org or email [email protected].
About cXm Professionals Association (CXMPA)
The cXm Professionals Association (CXMPA) is an industry community of professionals, solution providers, and thought leaders advancing the evolution of customer communications and customer experience across print, digital, and emerging channels. CXMPA supports education, professional development, collaboration, and recognition for the organizations and individuals shaping the future of how enterprises communicate with their customers. Learn more at cxmpa.org.
Media Contact
Scott Mulkey
President & CEO, cXm Professionals Association
+1 404-998-8261
2440 Wisteria Dr #1188, Snellville, GA 30078
TOPICS: customer communications management, CCM, customer experience, transactional print, enterprise print, mail operations, postal optimization, PRINTING United Expo 2026, print industry awards, CXMPA, Las Vegas