industry directory
The Industry Directory is designed to share the resources of the community with others in the CCM/CXM industry. As a not-for-profit association, cXm Professionals relies on the vendor community to fund and support our events and programs. Please consider supporting our association partners, event/program sponsors, summit exhibitors and corporate members when a need arises. You can find company descriptions and contact information in our directory below.
You may search for keywords or scroll through the directory manually.
Interested in listing your company? Consider becoming an CXMPA association partner, event/program sponsor, summit or corporate member.
Questions? Please contact [email protected].
Allyant
We make accessibility simple, seamless, and efficient for organizations – ensuring equitable access to digital, document, and printed information for people with disabilities. Visit us online at www.allyant.com.
Azuba Corporation
2024-2025 Member
Since our founding in 1986, Azuba Corporation has focused on helping businesses and organizations improve their customer communications by providing Customer Communications Management (CCM) software solutions built on innovative, new technology.Azuba Corporation has assisted customers in a variety of industries including business services, financial services, health services, higher education, insurance, public sector, and others. With over three decades in business, we have experience with many types of documents from simple documents such as letters and correspondence to more complex documents like statements or explanation of benefits (EOBs) in over 100 languages.Azuba Corporation’s solutions provide benefits to customers including improved customer satisfaction, increased productivity, reduced IT support, reduced costs and many more.We invite you to learn more about Azuba Corporation, our solutions, our team, our partners and our commitment to helping your business — and your customers at www.azuba.com.
Bookyourdata.com
2024-2025 Member
Bookyourdata.com is a realtime online direct email list-builder company that you can search, order and download superior accurate business email contact lists just in seconds. It gives you 100% control of what you search, what you filter, counts, pricing, any selection of job levels, job titles, job functions, industries, countries and etc. in real-time. The core difference here is our 95% email deliverability guarantee policy with Best-Price-Guarantee promise for over 170 countries direct business contacts. Visit us on the web at www.bookyourdata.com.
Canon U.S.A.
2025 Member
Canon U.S.A. Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.To learn more about Canon, visit us at www.usa.canon.com/business and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
Crawford Technologies, Inc.
2025-2026 Silver Association Founding Sponsor
2025-2026 Member
2025-2026 Member
Let Crawford Technologies help you improve your customer communication management and delivery. With the most advanced, low-code print automation platform, we make communication easier.Our tools give you real-time visibility, insight, and control. Use them to optimize your workflows and drive results. Then you can plan every step of your automation, operation management, and document tracking process.Plus, go the extra mile with market-leading innovations in document accessibility. These let you provide the best possible experience for your customers. Visit us online at www.crawfordtech.com.
CSG
2024-2025 Member
CSG simplifies the complexity of business by delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services empower companies to tackle their biggest business challenges and thrive in an ever-changing marketplace. CSG is the trusted provider for driving digital innovation for hundreds of leading global brands. Visit us online at www.csgi.com.
The Document Institute
Industry Partner
In the high-volume personalized customer communication management (CCM) space, The Document Institute is #1 at increasing business productivity and efficiency through identifying opportunities and implementing change.We use our decades of global experience within the document, printing, and mailing industries, to highlight efficiencies and deficiencies in the personalized customer communication workflows and help to transform these processes and the documents they create.The Document Institute partners with various hardware and software vendors, industry associations, and is the Australasian representative for acadami. We offer a wide range of consulting products and services – including our Performance Audit and Output Advisory Services – as well as internationally endorsed standard and custom education offerings. Visit us online at www.documentinstitute.com.
Equidox Software Company LLC
Equidox enables PDF accessibility through intelligent, automated solutions. Automate PDF compliance with WCAG, the ADA, and Section 508 to reach your customers with disabilities, reduce your risk of lawsuits, and expand your market.Equidox AI fully automates PDF accessibility for your high-volume, templated documents like monthly statements, invoices, directories, and more. Equidox AI seamlessly integrates anywhere in your workflow via API.Each AI model is custom-trained to suit your unique PDFs, ensuring fully compliant, accessible documents without you having to lift a finger. Visit us online at www.equidox.co.
FCI CCM
FCI is a leading global provider of Customer Experience Management (CXM) solutions for enterprises across industries. Managing over 2.5 billion personalized interactions annually, FCI offers an integrated CX platform – VARTA, and Quadient Inspire Services to redefine the customer experience.Our cutting-edge software and deep industry expertise empower organizations to streamline recurring service communication processes via hyper-personalized messaging across channels, in-video interaction, automated workflows, and real-time customer insights. We are trusted by top global brands in the insurance, financial services, and utility sectors. Visit us online at www.fci-ccm.com.
FedEx Office
Fast, efficient, and customizedYour time and financial resources are precious. Count on FedEx Office to handle everything from your printing projects to full-scale, on-location parcel and mail management services. You can expect speed to market and quick distribution with our state-of-the-art printing network. Custom solutions to address your individual needs and budget. Visit us online at www.office.fedex.com/business-solutions.
Gimbel & Associates
2024-2025 Member
Gimbel & Associates is an international management consulting firm working to ignite business growth through digital technologies. As an independent company, we offer clients customized consulting services. With our extensive background in print services, print production, digital, marketing communications, sales training, and direct marketing, we help our clients accomplish their growth and efficiency goals. Visit us online at www.rogergimbel.com.
Innovatix Technology Partners, a Macrosoft, Inc. Company
Innovatix Technology Partners has become one of the largest implementation and delivery partners to Quadient, supported by multiple certifications and our long-standing partnership. Innovatix currently has many active Quadient-certified developers. Our continued expertise with Quadient — along with our expanding capabilities in Open Text Cloud Native solutions — has allowed us to deliver complex, enterprise-grade business solutions around the globe.With our multiple certifications, the Innovatix team of Quadient and Open Text Cloud Native experts have successfully developed and implemented custom communication and content management solutions. We have seamlessly completed thousands of forms, templates, letters, and other communications for clients, while consistently achieving high levels of quality, rapid responsiveness, and lower total costs.Visit us online at www.innovatixinc.com/.
Joanne Gore Communications Inc.
2025-2026 Bronze Association Founding Sponsor
2025-2026 Member
Joanne Gore Communications Inc. (JGC) helps the print industry sell more print. An award-winning, full-service B2B marketing agency, we specialize in solutions that stretch your marketing dollars and attract a new generation of business.If you’re an OEM, software provider, printer, or hardware manufacturer, JGC will help you pinpoint who you help, how you help, and why it matters – with a tailored approach that moves prospects from “just looking” to “ready to talk.”We can do it all because we’ve done it all. Led by Joanne Gore, a B2B marketing powerhouse, presenter, and author, JGC is a trusted partner for businesses across Canada, the U.S., and Europe.Visit JoanneGoreCommunications.com #JGC4B2B
Kyocera
Kyocera has been a proud partner of American businesses for more than 50 years, and we have been a leader in supplying the commercial printing industry with our cutting-edge inkjet technology since 2007. The ultra high-speed piezo actuators in our ceramic inkjet printheads have made them a top choice for manufacturers looking for unsurpassed image quality and reliability.Always on the lookout for new innovations, Kyocera entered the production printing market with the TASKalfa Pro 15000c, a high-speed inkjet production printer which sets itself apart from competitors with its reliability and pioneering technology, but it is just one of the many reliable and sustainable printing solutions Kyocera offers. Visit us online at www.kyoceradocumentsolutions.us/en.html.
Madison Advisors
2024-2025 Member
Madison Advisors exists to advance the print and electronic communications objectives of Fortune 1000 companies by providing thought leadership, strategic consulting and market research. Madison Advisors specializes in offering context-specific guidance for a range of content delivery strategies, particularly those addressing enterprise output technologies and customer communications. Madison Advisors directly helps our clients achieve very hard and specific return on investment (ROI) related to their print and electronic communication initiatives. Madison Advisors offers services and expertise primarily through short-term, high-impact consulting services. With no-nonsense, quick engagements (measurable in days or weeks, not months), Madison Advisors directly helps our clients with customer communication technologies including enterprise output management, content management, customer relationship management, e-billing, and infrastructure technology. Visit us online at www.madison-advisors.com.
McGrewGroup, Inc
2025-2026 Bronze Association Founding Sponsor
2025-2026 MemberMcGrewGroup, Inc. focuses on consulting and education for print hardware, software, and services vendors, as well as print and omnichannel service providers. We help them improve performance and differentiation in a competitive production print market. Blending industry analysis, strategy, workflow, and “bizflow” optimization, and content development, we help you to drive better business outcomes across transaction, direct mail, commercial, packaging, label, wide-format, textile, and general commercial print. Contact Pat McGrew, Managing Director at [email protected].
Messagepoint
2024-2025 Member
Messagepoint is a leading provider of customer communications management software. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing complex customer communications for non-technical (business) users. Our customers rely on our award-winning platform to consistently deliver exceptional, highly personalized customer communications across all platforms and channels. For more information, visit www.messagepoint.com.
MHC
MHC is the essential partner to make document generation and workflow automation a core piece of your communication strategy. A comprehensive Customer Communications Management (CCM) solution ensures clear messaging, enhances customer satisfaction, and reduces operational costs.With MHC you gain a partner with proven success with mid-market businesses like yours. Our technology is built for flexibility and scalability, and our tailored support model ensures your success long after your implementation is complete. Visit us online at www.mhcautomation.com.
OSG
2024-2025 Member
OSG DELIVERS CUSTOMER COMMUNICATION SOLUTIONS THAT EXCEED CLIENT EXPECTATIONS & MEET CONSUMER PREFERENCESWith over 50 years of experience and deep vertical expertise, OSG is a leader in Customer Communications Management (CCM).By bringing together experienced leadership with best-in-class solutions, technology and capabilities, our comprehensive suite of products delivers leading customer communications solutions that drive action, loyalty, and retention for 5,000+ clients.We have one vision: To create deeper relationships one communication at a time.For more information, please visit our website at www.osgconnect.com.
Papyrus Software
2024-2025 Member
Installed by the world’s leading brands, Papyrus Software delivers a digital experience platform that helps organizations accelerate application modernization with powerful Business First tools. Multi-disciplinary teams can design and compose business documents for value streams in a fraction of time and cost. Companies across industries are uniquely positioned to take advantage of connected technologies: data from any system, AI-powered technology, process and case management with omni-channel communications and content management, to engage with customers on a whole new level and quickly deliver new ‘fit-for-future’ digital solutions to the business. Visit us online at www.isis-papyrus.com.
PDF Association
Industry Partner
Founded in 2006 as the PDF/A Competence Center, the PDF Association exists to promote the adoption and implementation of International Standards for PDF technology.Developers use the PDF Association to share knowledge and experience with PDF technology and to develop best-practices for its implementation. Decision-makers use the PDF Association to learn about the role and capabilities of PDF and PDF’s subset standards in ECM and other electronic document applications. End users benefit from improved reliability, quality, functionality and interoperability in their experience of electronic documents. Visit us online at www.pdfa.org.
Printing Impressions Group of NAPCO
Industry Partner
The Printing Impressions Group serves the commercial printer (Printing Impressions), in-plant (In-Plant Graphics), and packaging (packagePrinting) markets. Our three brands provide authoritative coverage on industry trends, emerging technologies and the news behind the news in their respective markets. For additional information, please visit our website. Visit us online at www.piworld.com.
Quadient
2024-2025 Member
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters.Quadient Inspire helps companies create nimble, effective, and unified customer communications for all digital and print channels, managed from a single, central platform with simple drag and drop layout design, to deliver a complete omnichannel customer experience that spans the entire customer journey. Visit us online at www.quadient.com.
Quantre Solutions
2025-2026 Gold Association Founding Sponsor
2025-2026 Member
2025-2026 Member
Quantre Solutions offers consulting and services for enterprises and customer communications service providers. Quantre values providing independent advocacy for enterprise customers and supporting the industry’s top service providers’ client onboarding consulting for over 15 years. Quantre assists with service provider presales strategy consulting, modernizing enterprise customer communications management workflow solutions, enhancing customers’ digital experiences, and optimizing CCM operational costs.Quantre introduced CxStrategizer, a presale analysis tool for CCM/CXM service providers in 2023. This tool helps reduce implementation and migration timelines, enhances customer experiences, and accelerates the time-to-market. CxStrategizer supports the industry trend of accelerating client onboarding through workflow automation and self-service analysis tools. Quantre noticed a gap in the market and developed a tool that doesn’t compete with existing content and composition management solutions. Instead, it validates the best strategy for an enterprise’s communications before investing in the transformation and migration to the service provider.Visit www.quantresolutions.com to learn about Quantre and our certified Xplor EDP professionals.
RenderX
2024-2025 Member
RenderX, the recognized industry leader for software used for standards-based typeset-quality electronic and print output of business content, provides both standalone software products as well as integrated components into larger business solutions, all based on XEP — our original commercial engine.RenderX’s patented technology is used by thousands of organizations worldwide to deliver dynamic documents in high volume to their customers, partners and employees. Committed to open standards and quality software components, RenderX helps companies to achieve efficiency, cost savings and quick return on investment. Visit us online at www.renderx.com.
Solimar Systems, Inc.
2025-2026 Bronze Association Founding Sponsor
2025-2026 Member
2025-2026 Member
Solimar Systems enables organizations around the globe to onboard, make ready, enhance, manage and deliver print and digital communications. Commonly known as workflow software, our Chemistry™ platform optimizes and drives a variety of print and electronic requirements including transactional and direct mail printing, commercial print, carton converting and flexible packaging, labels, textiles and wide format. Solimar universally works with all types of existing and proposed software and hardware solutions. Our work-with-all nature creates the opportunity for significant ROI proven by our worldwide customer case studies and testimonials. Visit us online at www.solimarsystems.com.
cXm PROFESSIONALS ASSOCIATION FOUNDING SPONSORS
Gold
Gold
Silver
Silver
Silver
Bronze
Bronze