CXMPA Professional Certification Program
Three complementary disciplines. One profession.Recognizing expertise across documents, customer communications and the communications experiences they create.
Choose your professional discipline
Equal paths. Distinct outcomes.
These certifications are complementary, not sequential. Each recognizes a different professional perspective within the modern customer communications ecosystem.
Electronic Document Professional
Broad knowledge and practical expertise across the Communications Systems Development Lifecycle and document production workflow.
- Document systems
- Production workflow
- Print and digital delivery
- Accessible documents
Communications
Customer Communications Management Professional
Expertise in the strategy, design, governance, delivery and optimization of customer communications across channels.
- Content and messaging
- Governance and workflow
- Cross-channel delivery
- Accessible communications
Experience
Communications Experience Management Professional
Expertise in managing the content, context and experiences created through customer communications to improve outcomes.
- Journeys and interactions
- Personalization and preference
- Measurement and optimization
- Inclusive experiences
Application process
One program. Three certification choices.
Applicants select one certification discipline and submit experience, Certification Credits and assessment evidence aligned to that discipline.
Select one certification
Choose EDP, CCMP or CXMP. Each certification requires its own application.
Align the evidence
Experience, credits and evidence must trace to the selected professional discipline.
Complete the assessment
EDP offers the Work Example Portfolio or online evaluation. CCMP and CXMP use the Work Example Portfolio.
Receive the decision
The Certification Commission makes the certification decision after the applicable evaluation process.
Eligibility
5+ years of relevant professional experienceCertification Credits
100 qualifying credits documented with the applicationApplying for more than one?
Each certification requires a separate application, assessment and applicable fees. Each submission must independently demonstrate the selected discipline.
Find the certification that reflects your work
Start with the question you answer.
Many professionals work across more than one area. The goal is to recognize that breadth without turning the certifications into levels.
How are documents designed, produced and delivered?
Explore EDP for document lifecycle and production expertise.
Explore EDP →How are customer communications managed across channels?
Explore CCMP for communications strategy, governance and execution.
Explore CCMP →How do communications shape the customer experience?
Explore CXMP for journeys, interactions, outcomes and optimization.
Explore CXMP →A proven foundation
EDP remains intact within the expanded program.
EDA and M-EDP remain designations within the EDP discipline. EDP is the professional certification.
EDA
Electronic Document Associate designation
EDP
Electronic Document Professional certification
M-EDP
Master Electronic Document Professional designation
Shared framework
One profession,
supported by
common standards.
The program uses a shared Communications Systems Development Lifecycle and Workflow Journey Components while evaluating the outcomes specific to each discipline.
Professional experience
Evidence grounded in real work and professional judgment.
Vendor neutrality
Knowledge and practices rather than product proficiency.
Ethical practice
A shared commitment to professional standards.
Continuous development
Learning, knowledge sharing and ongoing contribution.
Accessibility and inclusion
Communications designed to be understood and used by people with disabilities.
Accessible by design
Accessibility belongs in every discipline.
The Skills Matrix includes Compliance, Privacy & Accessibility as a Workflow Journey Component across the shared professional framework.
EDP
Accessible document structure, composition, production and output across print and digital formats.
CCMP
Accessible content, templates, workflows and channels across the communications lifecycle.
CXMP
Inclusive interactions and experiences that account for differing abilities, needs and preferences.
Competency framework
Connect your work to the Skills Matrix.
The matrix combines 17 Communications Systems Development Lifecycle activities with 19 Workflow Journey Components. Portfolio candidates use it to show where their work demonstrates depth and breadth in the selected certification discipline.
Learn how the Skills Matrix works →Choose the certification that fits your work