Virtual Event, 2026 Educational Series

Register • 2026 Educational Series • Wednesday, March 4, 2026 at Noon Eastern

Turn Document Accessibility into a Competitive CX Advantage

Ligia Mora

Ligia Mora

Sr. Product Manager

Accessibility Center of Excellence

Ligia Mora is a Product Manager at Crawford Technologies. She has 30 years of software industry expertise and is a skilled strategist and product visionary. She is passionate about delivering high-quality solutions that meet the unique needs of customers. Ligia has delivered presentations and technical training to audiences all over the world and for the past five years has been focused on the Document Accessibility arena.

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Description: For the modern CXM professional, “Digital First” shouldn’t mean “Digital Only.” True document accessibility means meeting your customers exactly where they are, whether that’s a screen reader with accessible PDFs, a Braille document, a Large Print statement, or an audio file.

This webinar will explore the power of Preference Management to personalize the high-stakes world of document delivery. We will show you how Crawford Technologies simplifies the complex process of managing diverse output needs so you can focus on what matters: the human connection.

 

You will gather the following keys:

    • Why Multi-Channel Accessibility is a critical requirement
    • Omni-channel Mastery – See how to integrate physical and digital accessibility into one cohesive CX strategy.
    • Risk Mitigation – Protect your brand while expanding your market reach.
    • Proven Frameworks – Get a high-level look at the techniques that turn “accessible documents” into “exceptional experiences.”

     

    Register below. After completing the sign-up form below, you will receive a confirmation email. A reminder email will also be sent with the link on the day of the virtual event.

    Disclaimers:

    1. This live educational session is free to attend.
    2. Access to the session recording and past events is a benefit of cXm Professionals membership.
    3. By participating in this virtual event, you acknowledge that the event may be recorded. Recordings, transcripts, and related materials may be used by cXm Professionals for educational, promotional, and archival purposes without additional notice or compensation.

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