by Scott Mulkey, M-EDP | Mar 19, 2026 | cXm Pros Newsletter
CCM Acquisitions Confirm Shift Toward Orchestrated Customer Communication Experiences Over the past two years, the Customer Communications Management (CCM) market has seen a steady wave of acquisitions. While these moves may appear varied on the...
by Scott Mulkey, M-EDP | Feb 11, 2026 | cXm Pros Newsletter
A Strong Start to the 2026 Educational Series We kicked off the 2026 Educational Series with an engaging and thought-provoking session, “From CCM to CXM: Navigating the Next Era of Customer Communications,” presented by Mia Papanicolaou and Elizabeth Stephen. ...
by Scott Mulkey, M-EDP | Jan 13, 2026 | cXm Pros Newsletter
Happy New Year from cXm Professionals Association! As we welcome 2026, we’re excited to kick off a new year of knowledge sharing, collaboration, and professional growth within the customer communications industry. We’ve already announced our first educational event in...
by Scott Mulkey, M-EDP | Nov 26, 2025 | cXm Pros Newsletter
A Season of Thanks for Our CCM/CXM Community! As November comes to a close, and we prepare to celebrate Thanksgiving in the US with family and friends, we want to sincerely thank our incredible cXm Professionals community. Your ongoing support and dedication...
by Scott Mulkey, M-EDP | Oct 31, 2025 | cXm Pros Newsletter
The Customer Communications Industry Is Thriving at PRINTING United! In a year of change and transformation for our trade association, there were many unknowns heading into this year’s expo — but the results exceeded every expectation. PRINTING United reminded...
by Scott Mulkey, M-EDP | Sep 30, 2025 | cXm Pros Newsletter
In September, we launched our very first cXm Pros Social Hour, hosted by Jonathan Malone-McGrew, EDP. The session brought to life what makes cXm Professionals unique: a space where our professional community comes together to connect, exchange ideas, and shape what’s...
