The Flying Bus

I read an article in the paper last week about airlines significantly expanding advertising on airplanes, although airlines are no strangers to advertising with ads in the airlines magazines and commercials on the in-flight video system. Coming to a plane near you: ...

Lifetime Revenue

How long is a lifetime? Never gave it much thought until I heard the term “lifetime revenue” at a Pitney Bowes Users Conference. The spirit of the conversation focused on loyalty driven by great products and great service, boosting lifetime revenue. And ideally, that...

The Internet and Diapers

I read an interesting article yesterday in the Tampa Tribune entitled “College Freshman Never Lived Without the Internet” which really struck home in terms of looking at the next generation of document professionals. This Associated Press story reported that...

What’s happened to Graph Expo?

As I prepare for the upcoming Graph Expo event, September 11-14th, in Chicago I started to think about the many years that I have attended the event as an end user, vendor and now association president for the electronic document industry. Yesterday, I spent some time...