Register • 2026 Educational Series • Thursday, April 23, 2026, 1 – 1:30 PM Eastern
Communications Retrieval in the AI Era
AI is reshaping many parts of the customer communications ecosystem, but archive is often assumed to be insulated from change.
As AI-driven summarization and self-service experiences continue to accelerate, storage growth remains steady while retrieval demand increases significantly.
This session will examine how archive usage patterns are shifting, what that means for typical archive models and contracts, and how organizations can begin planning for a more retrieval-centric future.
In this session, we’ll explore:
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How AI-driven experiences are changing archive access patterns
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How the shift from storage-centric to retrieval-centric thinking is unfolding
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What these changes may mean for archive cost models and contracts
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Early considerations for adapting archive and retrieval strategies
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