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Much More Than a City in France

Much More Than a City in France

by Scott Mulkey, M-EDP | Feb 14, 2017 | Blog Frontpage, Skip's World

An Interview with XLPrint USA CEO, Gerard Callaghan By: Skip Henk, EDP – CEO of Xplor International At our last conference I had the opportunity to meet and speak with Gerard Callaghan, CEO of XLPrint USA, about the various changes in our industry. I must admit, I was...
Why should my company look at EDP Industry Certification?

Why should my company look at EDP Industry Certification?

by Scott Mulkey, M-EDP | Jan 31, 2017 | Blog Frontpage, Skip's World

An Interview with Scott Draeger, M-EDP, Architect of the EDP Challenge By: Skip Henk, EDP – CEO of Xplor International When I was asked to interview someone who has done something significant for the EDP Program that no one else has, I immediately thought of Scott...
OpenText Exstream, Digital Transformation and Customer Communications Management

OpenText Exstream, Digital Transformation and Customer Communications Management

by Scott Mulkey, M-EDP | Jan 17, 2017 | Blog Frontpage, XPLOR

An Interview with OpenText Exstream, Senior Manager of Product Strategy By: Skip Henk, EDP – CEO of Xplor International Last year Open Text Corp. acquired certain customer-communications management assets from HP Inc., an acquisition that certainly expanded and...
Harry’s Corner – 47-47-6 Unintended Consequences

Harry’s Corner – 47-47-6 Unintended Consequences

by Scott Mulkey, M-EDP | Nov 21, 2016 | Blog Frontpage, XPLOR

Submitted by Harry Stephens, President/CEO of DATAMATX November 21, 2016 We held our annual INg meeting at Orlando in conjunction with this year’s Graph Expo in September. One of the speakers at our meeting was a labor attorney and among the many things he spoke to us...
The importance of the customer experience when it comes to your proof of delivery process

The importance of the customer experience when it comes to your proof of delivery process

by Scott Mulkey, M-EDP | Oct 12, 2016 | Blog Frontpage, XPLOR

Submitted by Alexandra Truchot, Content Creation Specialist for Objectif Lune. October 12, 2016 Building your customer base involves a lot of money and effort. Once you’ve attracted new customers, it’s wise to do everything you can to keep them happy and committed...
The importance of the customer experience when it comes to your proof of delivery process

Automating the steps in a standard purchasing process to improve customer experience

by Scott Mulkey, M-EDP | Sep 29, 2016 | Blog Frontpage, XPLOR

Submitted by Alexandra Truchot, Content Creation Specialist for Objectif Lune. September 29, 2016 Purchasing one of your products or services is only one of the steps in a more complex customer journey. By the time your customers get to the payment stage, they will...
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