by Scott Mulkey, M-EDP | Aug 12, 2024 | Blog Frontpage
Xplor International’s University Communication Design Competition has completed its first stage, which included participants from California Polytechnic State University and the Rochester Institute of Technology. As stated in Xplor’s recent press release, the contest...
by Scott Mulkey, M-EDP | Dec 29, 2023 | Blog Frontpage
In 2023, I attended Xplor’s CCM Summit, where I shared insights on how Artificial Intelligence (AI) and Robotic Process Automation (RPA) are being used in Customer Communications Management (CCM) and Customer Experience Management (CXM). My presentation,...
by Scott Mulkey, M-EDP | Dec 4, 2023 | Blog Frontpage, Skip's World
Interviewed by Skip Henk, EDP, President and CEO of Xplor International I have had the pleasure of watching Crawford Technologies over the years becoming a leading provider of customer communications solutions. Their latest solution, SmartSetup, was recognized at the...
by Scott Mulkey, M-EDP | Sep 25, 2023 | Blog Frontpage, Skip's World
By Skip Henk, President/CEO, Xplor International Roger Gimbel and I have known each other for almost 30 years. For the last 20, through Xplor as Gimbel & Associates is a staunch supporter of the association as a Platinum Elite Partner, Diamond Event sponsor,...
by Scott Mulkey, M-EDP | Aug 29, 2023 | Blog Frontpage, XPLOR
This blog originally posted by MacroSoft and can be found here Overcoming Common Challenges in CCM By Pavithra Joy In today’s business landscape, effective communication with customers is essential for success. As organizations strive to improve their customer...
by Scott Mulkey, M-EDP | Jul 4, 2023 | Blog Frontpage, Skip's World
A discussion with Atif Khan, VP AI & Data Science at Messagepoint Interviewed by Skip Henk, EDP, President and CEO of Xplor International I recently read an article generated by ChatGPT on “The Future of CCM.” The article referenced various technologies and...
